Complete an interrupted game

How do I complete an interrupted game?

Restart the software using the same device you used when the game was interrupted.

This restores the interrupted spin and completes the game.

 

What should I do if the interrupted Slot game does not restore?

Follow the steps below based on the platform you're using.

Desktop software

Clear the software cache and restart the software.

Website or iOS app

Clear your browser cache to allow the game to reopen correctly.

You can find the troubleshooting steps by following these links:

• Clear cache and cookies in Chrome (Desktop)
• Clear cache and cookies in Android (website access)
• Clear cache and cookies in Safari (iOS)
• Clear cache and cookies in Safari (Mac)

If you have a browser different from the ones included in this article, check the steps to clear the cache on their relevant website.

After clearing the cache, restart the software using the same device.

If the issue continues, contact Support and include:

• The hand, round ID, or name of the Slot game
• The date and time of the issue
• The amount you bet in that Slot game

 

How do Slot games with automated completion work?

Some Slot games include automated completion. The software completes the spin for you.

The system automatically completes a spin 24 hours after the game becomes stuck:

• The software makes random selections in bonus rounds
• Any pending Free Spins are played automatically
• Any winnings are credited to your account

If your game is still stuck after 24 hours, contact Support and include:

• The hand, round ID, or name of the Slot game
• The date and time of the issue
• The amount you bet in that Slot game